202161
Description
Flashcards by lmhatchard, updated more than 1 year ago
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Created by lmhatchard
about 12 years ago
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| Question | Answer |
| opportunities | favourable times or chances for progress and advancement |
| change | the transformation or modification of an organization and/or its stakeholders |
| challenge | the call to competition, contest, or battle. |
| organizational behaviour | the study of individual behaviour and group dynamics in organizations |
| psychology | the science of human behaviour |
| sociology | the science of society |
| structure | the systems of communication, authority, and workflow. |
| technology | the tools, knowledge, and/or techniques used to transform inputs into outputs. |
| people | the human resources of the organization. |
| task | an organization's mission, purpose, or goal for existing. |
| inputs | human, informational, material, and financial resources used by the organization. |
| throughputs | materials and resources as they are transformed by the organization's technology component. |
| formal organization | the official, legitimate, and most visible part of the system. |
| informal organization | the unofficial and less visible part of the system. |
| Hawthorne studies | studies conducted during the 1920s and 30s that discovered the existence of the informal organization. |
| formal organization (overt) | goals and objectives policies and procedures job descriptions financial resources authority structure communication channels products and services |
| informal organization (covert) | beliefs and assumptions perceptions and attitudes values feelings such as fear, joy, anger, trust, and hope group norms informal leaders |
| manufacturing sector | production of basic materials such as steel, and the production of finished products such as automobiles. |
| service sector | transportation, financial services, insurance, retail sales. |
| government sectors | infrastructure, non profit organizations. |
| three key questions in evaluating quality-improvement ideas for people at work | 1) Does the idea improve customer response? 2) Does the idea accelerate results? 3) Does the idea increase the effectiveness of resources? |
| objective knowledge | knowledge that results from research and scientific activities |
| skill development | the mastery of abilities essential to successful functioning in organizations |
| nine essential skills for work, learning, and life | reading text, document use, numeracy, writing, oral communication, working with others, continuous learning, thinking skills, computer use. |
| psychology | the science of human behaviour |
| sociology | the science of society |
| engineering | the applied science of energy and matter |
| anthropology | the science of the learned behaviour of human beings |
| management | the study of overseeing activities and supervising people in organizations |
| medicine | the applied science of healing of treatment of diseases to enhance an individual's health and well-being |
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