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Description
Flashcards by Adriana Vincelli-Joma, updated more than 1 year ago
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Created by Adriana Vincelli-Joma
over 5 years ago
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| Question | Answer |
| IT Department Organization | -technology office -operations -development -outsourcing relations |
| Technology Office | -investigates new IS technologies and determines how org. can benefit from them -headed by Chief Technology Officer (CTO) |
| Operations | -manages computing infrastructure -includes system and network administrators |
| Development | -manages projects that acquire new ISs and maintains existing ISs -staffed by business analysts and/or systems analysts who work with users, operations, and vendors |
| Outsourcing Relations | -monitors service levels and focuses on developing good relations with outsourcing vendors -includes data administration |
| Data Administration | -protect data and info. assets by establishing data standards and data management practices and policies |
| Examples of Jobs in Mid-sized Orgs. | -Chief Technology Officer (CTO) -Chief Information Officer (CIO) -Enterprise Architect (EA) -Project Manager (PM) -Quality Assurance (QA) Test Engineer -Programmer/Developer -Business Analyst -Systems Analyst |
| CTO | -head of technology group -identifies which ideas and products are most relevant to org. |
| CIO | -principal manager of IT department -vice president of information services -director of information services -director of computer services |
| enterprise architect | -manage and document the technological infrastructure of the firm |
| project manager | -initiate, plan, manage, monitor, and close down projects |
| quality assurance test manager | -develop test plans, design and write automated test scripts, perform testing |
| programmer/developer | -design and write computer programs |
| business analyst | -develop business case for newly proposed system and develop requirements for system |
| systems analyst | -understand business and technology -active throughout systems development process and play key role in moving project from conception to conversion and maintenance -integrate work of programmers, tester, and users |
| IT architecture | -basic framework for all computers, systems, and info. management that support organizational services |
| Why do organizations need IT architecture? | -important when considering mergers, acquisitions, divestiture, or rapid growth -defining architecture first step in understanding how ISs support business goals and objectives |
| Alignment | -process of matching organizational objectives with IT architecture |
| Why is it difficult for orgs. to align IT planning and organizational objectives? | -develop climate supporting sharing of domain knowledge and common business practices -facilitate communication between business and IT executives |
| Governance | -using committee to: * decide on expectations for performance *authorize appropriate resources and power *meet expectations, *verify whether expecations have been met -consistent, cohesive management policies and verifiable internal processes for IT and related services |
| IS Governance | -reporting structures -review processes -improve quality -reduce service costs and delivery time -reduce IT risks -better support business processes |
| IS Audit | -examination and verification of company's info. resources used to collect, store, process, and retrieve info. (IS policies and procedures) |
| Why are IS audits important to organizations? | -requires employees at all levels of org. to become familiar with issues facing IT management -increased exposure to IT issues improves ability of orgs. to use IT more efficiently and effectively |
| IS Ethics | -concern for people whose lives can be affected by our actions -about people involved in system, not hardware and software |
| IS ethical principles | -UN Declaration of Human Rights -Canada's Charter of Rights and Freedoms -Association of Computing Machinery's code of ethics |
| Green IT/Green Computing | -using IT resourcees to better support triple bottom line for orgs. -considers effects of choices on people and environment |
| Green IT goals | -improve energy efficiency -promote recyclability -reduce use of materials that are hazardous to environment |
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