4238526
Description
Flashcards by Tim Lutjens, updated more than 1 year ago
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Created by Tim Lutjens
almost 10 years ago
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| Question | Answer |
| Issues related to purchase and post-purchase activities | antecedent states purchase environment postpurchase process |
| Antecedent states | if it feels good, buy it! Mood/physiological conditions influences what we buy and how we eventuate products. Mood/time/situational factors/shopping orientation |
| Purchase environment | shopping experience point-of-purchase stimuli sales interaction |
| post-purchase process | customer satisfaction disposal alternate markets |
| shopping orientation | economic consumer personalized consumer apathetic consumer recreational shopper |
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