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| Question | Answer |
| Labelling | Placing superficial diagnostic categories on clients and their behaviour |
| Humouring | Trying to make clients feel better, yet not acknowledging their true feelings |
| Interrogating | Using questions in ways that threaten clients, with unwanted probing |
| Over-interpreting | Offering explanations that come from your own internal viewpoint and that bear little similarity to client's thoughts |
| THE CORE CONDITIONS (DEFINITION) | CREATE A CLEAR FRAMEWORK FOR ESTABLISHING A WARM TRUSTING RELATIONSHIP |
| THE CORE CONDITIONS ARE:- | EMPATHY CONGRUENCE UNCONDITIONAL POSITIVE REGARD |
| V.A.P.E.R. | five dimensions of voice messages: volume / articulation / pitch / emphasis / rate |
| VICARIOUS TRAUMATISATION | the cumulative build up of clients' trauma, fear, abuse, etc. on the coach, and affecting the coach's perspective |
| Blaming | Assigning responsibility for what happens to clients in a finger-pointing way |
| Moralising | Telling clients how they should behave |
| SWOT | Analysis of: Strengths, Weaknesses, Opportunities, Threats |
| Core Beliefs | Core beliefs are the most basic assumptions about our identity and place in the world. They are the deep-seated beliefs, generally developed during childhood and it is precisely because they develop at such a formative time in our development that we rarely think to question these beliefs as adults |
| Laddering | an interviewing technique where a seemingly simple response to a question is pushed by further step-questions in order to find subconscious motives or core beliefs |
| ANTS | "Automatic Negative Thoughts" |
| Behaviour Drivers | the messages given to us by our parents as to how to be ok with them, such as 'Be Perfect'; 'Please me' etc. There are 5 (or 6). |
| Belief System | the unconscious life plan derived from early experiences that govern the way we live our life |
| Chronic Stress | The response to emotional pressure suffered for a prolonged period over which an individual perceives he or she has no control. |
| Cognitive Empathy | simply knowing how the other person feels and what they might be thinking; sometimes called perspective-taking |
| Compassion Fatigue | Physical, emotional and spiritual exhaustion from caring for others over a sustained period, also known as 'Secondary Post Traumatic Stress Disorder' |
| 'Secondary Post Traumatic Stress Disorder' | Also known as 'Compassion Fatigue'. Physical, emotional and spiritual exhaustion from caring for others over a sustained period |
| Congruence | All parts of the person are in total alignment with what they are doing at that moment |
| Congruence | All parts of the person are in total alignment with what they are doing at that moment |
| Discounts | The choice to respond to a situation by discounting yourself, someone else, or the situation itself |
| Disputing | Standing back from negative thinking and examining it in an objective way; asking questions that 'dispute' the thoughts behind the troubling emotion |
| Drivers | Behaviour Drivers; the messages given to us by our parents as to how to be ok with them, such as 'Be Perfect'; 'Please me' etc. |
| Emotional Empathy | when a person feels physically along with the other person, as though their emotions were contagious |
| Emotional Hijacking | The process where we react emotionally so swiftly to a situation before we have time to think |
| Emotional Intelligence | The ability to perceive emotions, to access and generate emotions to assist thought, to understand emotions and emotional knowledge |
| Empathy | the power of understanding and imaginatively entering into another person's feelings; different from sympathy |
| Empathic Concern | the power of understanding and imaginatively entering into another person's feelings; different from sympathy |
| EQ | Emotional Intelligence Quotient |
| Procrastination | the act of procrastinating; putting off or delaying or defering an action to a later time |
| Cortisol | hormone manufactured in the adrenal glands and released in response to stress |
| Adrenaline | (ka Epinephrine) is a hormone and a neurotransmitter- has many functions in the body, regulating heart rate, blood vessel and air passage diameters, and metabolic shifts; epinephrine release is a crucial component of the fight-or-flight response of the sympathetic nervous system |
| Epinephrine | Alternate name for 'Adrenaline' |
| Melatonin | A hormone that is produced by the pineal gland in response to darkness, and is intimately involved in regulating the sleeping and waking cycles, among other processes |
| Serotonin | a naturally occurring chemical in the brain (neurotransmitter) that is responsible, in part, for regulating brain functions such as mood, appetite, sleep, and memory. |
| Neurotransmitters | chemicals released from a nerve cell which thereby transmit an impulse from a nerve cell to another nerve, muscle, organ, or other tissue. A neurotransmitter is a messenger of neurologic information from one cell to another. |
| Alexithymia | Alexithymia is a maladaptive psychological disorder characterized by the inability to identify and verbally describe emotions and feelings in oneself as well as in others |
| Amygdala | The area of the brain which is the centre of emotion. There are two - one on each side |
| Anhedonia | The inability to experience pleasure from activities usually found enjoyable, e.g. exercise, hobbies, sexual activities or social interactions |
| Anticipatory Scanning | Identifying in advance cues, such as body language or other signals in a client, so as to be prepared |
| Adrenal Fatigue (Hypoadrenia) | A deficiency in the functioning of the Adrenal glands |
| Hypoadrenia | (Adrenal fatigue) hypo = lower. A deficiency in the functioning of the Adrenal glands |
| Adrenal Glands | Situated on top of each kidney - size of a walnut/weight of a grape - main regulators of hormones in the body |
| Alexithymic | Relating to or a person suffering from Alexithymia (the inability to identify and verbally describe emotions and feelings in oneself as well as in others) |
| PPD | Postpartum Depression (postnatal) |
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