9 Methods to Fix Brother Printer Won't Scan Issue

Brother printers are known for their reliability and multi-functionality, including printing, scanning, copying, and faxing. However, sometimes users face an issue where the Brother printer won’t scan +1-803-866-1601. This can be frustrating, especially when the printing function works fine, but the scanning feature fails. This article explores the common reasons behind this problem and provides practical steps to fix it. Click Here to Start a live chat with our support team  Common Reasons Why Brother Printer Won’t Scan +1-803-866-1601 Connection Issues If your printer is not connected properly to the computer or network, it won't scan. This could be due to a loose USB cable, unstable Wi-Fi connection, or a configuration issue on the network. Driver or Software Problems Missing, outdated, or corrupted scanner drivers can prevent the scanning function from working. Similarly, if the Brother ControlCenter software is not installed or is malfunctioning, scanning will fail. Firewall or Antivirus Blocking Sometimes, your firewall or antivirus software blocks the scanning application, considering it a threat. This interrupts communication between the printer and the PC. Incorrect Scanner Selection If your system is set to scan using a different device or the wrong Brother scanner, it won’t work correctly. Pending Updates or System Conflicts Pending system updates or software conflicts can affect scanning functionality. Compatibility issues between the printer and the operating system may also be responsible. How to Fix Brother Printer Not Scanning 1. Check the Connection For USB: Ensure the USB cable is properly connected. Try another port or cable if necessary. For Wireless: Ensure the printer is connected to the same Wi-Fi network as your computer. Restart your router and printer to refresh the connection. 2. Restart Devices Turn off your printer, computer, and router. Wait for a minute, then power them back on. This can often resolve temporary glitches. 3. Install or Update Scanner Drivers Go to the Site. Enter your printer model and download the latest full driver & software package. Install it and restart your system. 4. Use the Correct Scanning Software Install and use Brother ControlCenter or iPrint&Scan application. Make sure your printer is selected as the default scanner: Go to Control Panel > Devices and Printers. Right-click on your Brother printer and choose Set as default. 5. Run the Scanner Troubleshooter (Windows) Go to Settings > Devices > Printers & scanners. Select your printer and click Manage > Run the troubleshooter. 6. Check Windows Image Acquisition (WIA) Service Press Win + R, type services.msc, and hit Enter. Locate Windows Image Acquisition (WIA) and ensure it is running. If it is stopped, right-click and select Start. Set startup type to Automatic. 7. Adjust Firewall/Antivirus Settings Temporarily disable your firewall or antivirus. Try scanning again. If it works, add the Brother scanning software to the firewall's exception list. 8. Re-add the Device Go to Control Panel > Devices and Printers. Remove the Brother printer. Restart your PC and re-add the printer using the Add a Printer wizard. Still Not Working? Try These Extras Use a different scanning application, such as Windows Fax and Scan or a third-party scanner app. Scan directly from the printer: Use the printer's control panel to initiate a scan and send it to your computer or email. Check for firmware updates on the Brother support website. Conclusion When your Brother Printer Not Scanning +1-803-866-1601, the root cause is usually a connection error, software misconfiguration, or outdated drivers. By following the above steps—checking connections, updating drivers, configuring the scanner correctly, and adjusting firewall settings—you can usually resolve the problem without needing professional help. If the issue persists, contacting Brother support might be the next best step.