New Mock Test 3

Question 1

[blank_start]TfL expects[blank_end] all licensed drivers to offer Londoners and [blank_start]visitors[blank_end] a professional and safe service. Providing excellent customer service is [blank_start]an important[blank_end] part being a London PHV driver.

Accepted Answer

TfL expects

Accepted Answer

visitors

Accepted Answer

an important

Answer

tfl expect

Answer

visitor

Answer

a importance

Answer

visitor

Answer

tfl expect

Answer

a importance

Answer

a importance

Answer

tfl expect

Answer

visitor

Question 2

Vehicles [blank_start]must be kept[blank_end] in good condition. If you own your PHV, [blank_start]you must tell[blank_end] TfL within 72 hours of any collision that affects the safety, performance, [blank_start]appearance[blank_end] or comfort of the vehicle.

Accepted Answer

must be kept

Accepted Answer

you must tell

Accepted Answer

appearance

Answer

may be kept

Answer

you must told

Answer

appear

Answer

you must told

Answer

may be kept

Answer

appear

Answer

appear

Answer

may be kept

Answer

you must told

Question 3

The licence discs must not be [blank_start]damaged[blank_end] or changed in any way. You should not [blank_start]remove the discs[blank_end], even if you are [blank_start]using the vehicle[blank_end] for private purposes.

Accepted Answer

damaged

Accepted Answer

remove the discs

Accepted Answer

using the vehicle

Answer

damage

Answer

removed the discs

Answer

uses the vehicle

Answer

removed the discs

Answer

damage

Answer

used the vehicle

Answer

used the vehicle

Answer

removed the discs

Answer

damage

Question 4

Passengers might also contact TfL if [blank_start]they are not[blank_end] satisfied with the way the [blank_start]operator has dealt[blank_end] with their [blank_start]complaint[blank_end].

Accepted Answer

they are not

Accepted Answer

operator has dealt

Accepted Answer

complaint

Answer

they is not

Answer

operator have deal

Answer

complaints

Answer

operator have deal

Answer

they is not

Answer

complaints

Answer

complaints

Answer

they is not

Answer

operator have deal

Question 5

Although your operator will normally [blank_start]deal with[blank_end] complaints, passengers [blank_start]might contact[blank_end] the police or TfL [blank_start]directly[blank_end].

Accepted Answer

deal with

Accepted Answer

might contact

Accepted Answer

directly

Answer

dealing with

Answer

must contact

Answer

direct

Answer

must contact

Answer

dealt with

Answer

direct

Answer

direct

Answer

dealt with

Answer

might have

Answer

must have

Question 6

[blank_start]Any offensive[blank_end] or violent behaviour [blank_start]towards[blank_end] you because of your race, faith, sexual orientation, disability or gender identity is [blank_start]a hate crime[blank_end].

Accepted Answer

Any offensive

Accepted Answer

towards

Accepted Answer

a hate crime

Answer

any offensive

Answer

toward

Answer

A hate crimes

Answer

toward

Answer

any offensive

Answer

A hate crimes

Answer

A hate crime

Answer

any offensive

Answer

toward

Question 7

As [blank_start]a PHV driver[blank_end], you offer an extremely important [blank_start]service[blank_end] to the travelling public. You have a responsibility to make sure [blank_start]your passengers feel[blank_end] safe when they travel in your vehicle.

Accepted Answer

a PHV driver

Accepted Answer

service

Accepted Answer

your passengers feel

Answer

a phv drivers

Answer

services

Answer

your passenger feel

Answer

services

Answer

a phv drivers

Answer

your passenger feel

Answer

your passenger feel

Answer

a phv drivers

Answer

services

Question 8

[blank_start]You should never[blank_end] make comments or [blank_start]jokes[blank_end] about someone’s age, race, religion, disability, sexual orientation or [blank_start]gender identity[blank_end].

Accepted Answer

You should never

Accepted Answer

jokes

Accepted Answer

gender identity

Answer

You should always

Answer

joke

Answer

gender indentity

Answer

gender identities

Answer

joke

Answer

You should always

Answer

gender identities

Answer

gender identities

Answer

You should always

Answer

joke

Question 9

Angry or violent behaviour when at work [blank_start]is never acceptable[blank_end]. If a passenger in your vehicle [blank_start]becomes angry[blank_end] or violent you have a right to say that you will not accept that behaviour or [blank_start]if that fails[blank_end], and it is safe to do so, to ask them to leave.

Accepted Answer

is never acceptable

Accepted Answer

becomes angry

Accepted Answer

if that fails

Answer

are never accepted

Answer

become angry

Answer

if that fail

Answer

become angry

Answer

are never accepted

Answer

if that fail

Answer

if that fail

Answer

become angry

Answer

are never accepted

Question 10

Your London PHV driver's badge includes text in Braille. How does that help a visually impaired person?

Accepted Answer

It is possible for them to find out if you are licensed

Answer

It does not help anyone

Answer

They will find out about your home address

Question 11

The PHV driver's badge is for you to use only. Which one of the following you must not allow?

Accepted Answer

Any other person to use it to carry out bookings.

Answer

You can share your badge with your spouse.

Answer

You may sometime allow your friend and family to use the badge.

Question 12

When can you allow another person to use your London PHV driver's badge?

Accepted Answer

Never

Answer

Always

Answer

Only when requested by your operator

Question 13

If your PHV driver's license and/or badge is lost or stolen, what should you do?

Accepted Answer

Report it to TfL Immediately

Answer

Report it to your operator Immediately

Answer

Report it to TfL within 72 hours

Question 14

What you are not allowed to do without your London PHV driver's badge?

Accepted Answer

Work as a PHV driver to carry out bookings

Answer

Going for shopping

Answer

Drive your vehicle for private purposes

Question 15

In the event that you find your lost PHV driver's badge or license, or if it is expired, or you no longer hold a licence, what should you do with it?

Accepted Answer

It must be returned to TfL as it is their property at all times even when expired

Answer

You must inform your operator

Answer

You must keep it at home in a safe place

Question 16

You could be exempt from supplying a medical form, if you:

Accepted Answer

Have a current London taxi driver’s licence

Answer

Have a full or provisional (issued before January 1997) DVLA Group 2 licence

Answer

You will always have to submit a medical form

Question 17

What will happen if you do not send TfL all the necessary medical information?

Accepted Answer

Your licence might not be issued

Answer

Your licence will be renewed

Answer

Your licence will be extended

Question 18

From the age of 45 how often a driver should complete a medical examination?

Accepted Answer

Each/every time they apply to renew their license

Answer

Once every 3 years

Answer

Once a year

Question 19

What affects must your vehicle have in a collision for you to tell TfL about it within 72 hours?

Accepted Answer

Safety, performance, appearance or comfort of the vehicle

Answer

Cleanliness of the vehicle

Answer

Market value of the vehicle

Question 20

If your vehicle was involved in a collision, what may need to be done before it can continue to be used as a
PHV?

Accepted Answer

Re-examined

Answer

Painted

Answer

Washed

Question 21

There may be circumstances where TfL has important information about the vehicle you are driving. i.e. a fault with the vehicle. This means:

Accepted Answer

The vehicle needs to be returned to the manufacturer for repair

Answer

Nothing

Answer

TfL needs to arrange a repair for the vehicle

Question 22

From whom TfL may receive information about your vehicle which may need to be returned for repair?

Accepted Answer

The manufacturer

Answer

The operator

Answer

The police

Question 23

If you are the registered keeper of the vehicle, TfL or the manufacturer may write to you to explain:

Accepted Answer

What you need to do to get your vehicle fixed

Answer

TfL or the manufacturer will never contact you

Answer

What you need to do get your PHV licence renewed

Question 24

A letter from TfL may explain that the vehicle cannot be used for private hire purposes until:

Accepted Answer

It has been fixed

Answer

Next PHV inspection

Answer

Next MOT

Question 25

If TfL or the manufacturer writes to the registered keeper about a repair, what should they do with the letter?

Accepted Answer

Read it carefully and follow the instructions

Answer

Ignore it

Answer

Forward it to the operator

Question 26

In which condition your PHV must be kept?

Accepted Answer

Good condition

Answer

Bad condition

Answer

Unclean condition

Question 27

What does the phrase "a PHV is not a taxi (black cab)" mean?

Accepted Answer

A PHV cannot do what a taxi can

Answer

A PHV cannot accept booking from an operator

Answer

A PHV cannot be used for private hire journeys

Question 28

Who can use the licence checker tool available on TfL's website?

Accepted Answer

Anyone

Answer

Only passengers

Answer

Only drivers

Question 29

The licence checker tool on TfL's website is a:

Accepted Answer

Public register which can be used by anyone

Answer

Private register which can be used by drivers only

Answer

Anonymous tool which can be used by certain people only

Question 30

What should you do if you have any doubt about a booking?

Accepted Answer

Ask the operator for their operator licence number

Accepted Answer

Check the operator's details using TfL's online licence checker

Answer

Call the police immediately

Question 31

Without what you must not allow any passenger to enter your vehicle?

Accepted Answer

A booking from your operator

Answer

Unless they pay you in cash

Answer

Unless they pay you a tip

Question 32

A member of the public must not be encouraged to approach a PHV driver or their PHV without:

Accepted Answer

A valid booking

Answer

A luggage

Answer

Cash payment

Question 33

If someone approaches a PHV driver to book a journey, what they are allowed to do (select 2 answers)?

Accepted Answer

Hand out a business card with the operator's number on it

Accepted Answer

Provide other contact details such as a website

Answer

Agree a fare and take them to their destination

Question 34

A PHV driver is not responsible for collecting and recording booking details, however, they should (select 2 answers):

Accepted Answer

know about the requirements of booking details

Accepted Answer

let their operator know about any changes to the booking

Answer

take bookings themselves from passengers

Question 35

The following information has been taken from the TPH Notice 2/24.

"The DBS Update Service costs £13 per year and enables anyone who applies for an enhanced criminal record check to keep their criminal record certificate up-to-date and will allow TfL to carry out a status check on the certificate. Once subscribed, you will only be required to provide a new criminal record check if the DBS tells us that something has changed. So, unless something has changed, this will save you both time and money, as when you apply to renew your licence you will not have to apply and pay for a new enhanced DBS check. "

What the DBS update service will allow TfL to do?

Accepted Answer

To carry out a status check on the criminal record certificate of the applicants

Answer

To check immigration status of an applicant

Answer

To check driving licence record of an applicant

Question 36

The following information has been derived from the Taxi & Private Hire news and roads update.

"If you hold a DVLA licence, you must submit a DVLA check code as part of your application for a taxi or PHV driver licence. When providing the code, please ensure you transcribe the code accurately – including case sensitivity. Some drivers also mistakenly ‘test’ the check code themselves and this will invalidate the code. The check code will be valid for 21 days."

Which one of the following is correct in regards to the DVLA check code?

Accepted Answer

The code is case sensitive

Answer

The code is provided by TfL

Answer

You do not need to submit a DVLA check code

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	Created by Get Trained over 1 year ago